FX Guest Service

Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.

Key Features

· Web & Mobile App - Guest requests or complaints logged through a web or mobile app directed to the mobile app of the hotel staff

· Faster Allocation - Automatically forward requests to relevant departments or manually assign tasks to a particular person

· Easy Communication - Send the assignee all required information such as the request details, room number, and guest name

· Mobile Request Lodging - Maintenance requests can be lodged on the go directly through the mobile app